Tuesday, August 16, 2005

"I have just returned from Boston. It is the only sane thing to do if you find yourself up there."
-- Fred Allen
I was up in Boston and Cambridge yesterday and today visiting some of our customers. I am always confused by the road signs and the compass directions on them. There seems to be no logic to the road signage in Boston. So this time I brought my portable GPS with me and my Yahoo maps. I still had to call to get correct directions.

In some towns I visit, the customers joke about the weather, but in Boston it is always fun to talk about the roads. But unlike Fred Allen, I had a great time visiting our customers and going to some great restaurants. Most of the customers I met with were looking to upgrade their NetApp units without breaking their IT budgets, and universally they complained about NetApp hardware support prices. They really like our service and support policies and our prices.

It is always great to meet happy customers, especially when they recommend us to other folks!

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