Monday, November 28, 2005

Over the holiday weekend I spoke to a few friends about their operational costs of storage. These guys work at a major bank with offices & Data Centers all over the world. They know that Zerowait provides service and support for NetApp equipment, and they were alarmed about the cost of storage support from NetApp and their other storage providers. We discussed their infrastructure, their utilization rates, and their actual cost of storage. Low utilization rates did not bother them, and neither did the acquisition costs of their storage.

Paying millions of dollars for NetApp parts and support really annoys them, they can't see the value. It was an interesting discussion because it seems that even the biggest banks in the world have the same cost control concerns that so many of our customers have.

Economics teaches us that there are always alternatives, the choices that the manufacturer makes about their continuing service and support costs are as important to their business as is their initial offering costs. Sooner or later the customers will start looking for lower cost replacement solutions. Many NetApp customers have already determined that Zerowait provides an affordable alternative for NetApp service and support.

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