Our technology and processes provide our customers with a competitive advantage!
In order to provide our customers with better service than the OEM does we had to develop faster and better systems for service and support. At first these systems were developed to allow us to compete against other people in the third party service and support business. But as the years went by some of these system became stand alone products like the ZHA Exception Reporter.
Exception Reporter gives our customers a competitive advantage and also provides us with better visibility into the failure rates of system components.
Competition is the mother of invention!