Tuesday, April 17, 2007

The tighter your grip, the fewer seeds of grain you can hold in your hand.

Yesterday I was in NYC visiting with clients that were furious at NetApp's escalating costs of maintenance, and also the pace of change on ESH's and LRC's which make NetApp's storage shelves more and more proprietary. These customers recognize that by making things more proprietary NetApp intends to lock them into NetApp's technology. But NetApp has squeezed these clients too hard, and now they are actively shopping for alternative sources of maintenance for their NetApp hardware and looking for Commercial Off The Shelf Storage solutions for future storage purchases.

Most of the seeds that drop out of a tightened grip are scattered, but a few take root and grow. Zerowait's business continues to grow by offering clients an affordable alternative to NetApp service and support. I guess we are a lucky seed.

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