Tuesday, October 30, 2012

The Eye of the Storm

Yesterday, Hurricane Sandy came through our area and I’m sure you’ve seen all the reports of damage. Fortunately, here in Wilmington, Delaware, while we experienced rain and heavy winds it wasn’t as bad. Our office Disaster Prevention preparations worked as planned to keep our staff safe, our customers satisfied, and provide for our business continuance.

The most important resource of Zerowait is our staff, and they need to remain safe and take care of their family and property. We recommend our staff take Personal Time Off during a weather emergency and concentrate on keeping their family safe. If there is an incidental business question, we can contact them by cell or email. That allows us to check on staff safety as well as provide our customers with the service they expect.

Making use of the Internet, our remote engineering and sales support teams allowed us to seamlessly move our support services and sales to other regions of the country. This allowed our local staff affected by the hurricane to concentrate on taking care of their families.  The staff that was in the office yesterday was able to prepare our facilities in case high water entered our building. We spent quite a few hours moving things around, and making sure that our equipment was safe. The system our team has built over the last decade harnesses the power of the internet to create a virtual environment for the Zerowait staff to provide for our customers, and quite a few were surprised to find we were working yesterday.

We’re back up and running this morning in our main location because the Zerowait team takes storm preparations seriously. We take notes after each weather event to improve our response to events as they occur.  The only way to improve is to learn from your past and study what others have done to avoid issues. We learned quite a few things from this storm, and we are reviewing our notes and adding a few new pages to our Disaster Prevention Manual.

There is always room for improvement, even at Zerowait  : ).

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