Wednesday, November 05, 2014

Customer Conversations and Product Development




I will start this blog by mentioning that I travel a lot; as a business owner I believe that it is important to visit our customers, and as our business has grown internationally this requires me to travel a lot of the year. By visiting our customers I learn a lot about what our customers are thinking. For example, our SimplStor Product Line was developed based customer requests in the USA, and one of our Australian customers encouraged us to develop a CCTV storage version. That Niche has become a major part of our US SimplStor business.

Over the last year, many of our NetApp CIFS customers have been asking for a SimplStor alternative for who do not want to upgrade to OnTap CDot 8.2+.  They are looking for a High Availability windows based storage solution that has the support they depend on from Zerowait. So over the last few months we have developed a SimplStor HA storage solution and based on customers’ suggestions we’ve built it to be used with VM’s and Veeam to work in  multi location infrastructures. We’ve installed and tested this solution in our own environment with our own data and app servers. Vmware’s SRM and Windows  Storage Server 2012 R2 have worked very well. As part of our testing we included mirroring to a slow cable upload connection to test it as if it was used on a remote rural site. It worked perfectly, and as one of our engineers said – “The SimplStor R2 storage server rocks!”

Over the last month I have been in Australia and New Zealand and traveling around the USA to visit our clients. Our customer base in Australia and New Zealand continues to grow as more people look for affordable solutions for their legacy NetApp support. Additionally, our SimplStor storage line continues to grow and the Australian market interest in our CCTV storage and SimplStor with Windows R2 is strong and we expect 2015 to be a very good year in the region. 

As the Zerowait team travels the world and works with our Global customers we continue to discover new market opportunities for our NetApp support and SimplStor products, and as a storage and networking company we continue to grow by delivering solutions that our customers want.