Tuesday, March 17, 2015

The Reality of QoS and SLA’s on Legacy Filers

A history of NetApp Service and SupportMany NetApp customers around the world have both new and legacy systems and are trying to maintain high availability in a mixed storage infrastructure of different vintages, with different OnTap and firmware versions.

In most cases the newer equipment is still covered by the manufacturer’s hardware support warranty, but the older equipment which is also storing critical databases and information is unsupported and maintained with parts that have accumulated in a closet or a desk drawer. Although highly affordable this method is hardly highly reliable; administrators and engineers know that it is not sustainable in a NetApp infrastructure where the firmware versions are critical and different vintages of filers are not compatible with each other.

Zerowait has been working with and solving customers’ NetApp issues for over 17 years, longer than many of NetApp’s support and engineering employees  have been in the storage  business, and we have a global reputation for helping customers meet their critical storage requirements. Zerowait provides many Global 2000 companies that have a legacy NetApp infrastructure with a highly respected service and support alternative to the manufacturer. We provide their engineers and admins the Service Level Agreement  (SLA) they need to fulfill the Quality of Service (QoS) guarantees their organizations need to compete in the global marketplace, where access to their data is critical to success.

If you are looking for affordable support for your legacy NetApp equipment, the boxes of old parts in the basement really aren’t the solution. Give us a call and you can have an affordable SLA from a reliable partner you can depend on for your legacy NetApp equipment.