Many of you remember the highly anticipated/marketed release of New Coke and the subsequent release of Classic Coke after it was determined that many customers really liked regular Coke. There seems to be a similar reaction to the Release of NetApp Cdot 8.3. So maybe it is time to release Classic Ontap? If you want to see evidence of unhappy customer reactions to a new product, look at the comments on this Blog: https://storagemojo.com/2015/04/13/how-doomed-is-netapp/
Every company and person makes mistakes, even the innovative and creative ones. Long term success requires that a successful company face up to a mistake and correct it for its customers, otherwise the customers will find another solution that is more to their liking.
Every day as individuals and groups working together we make choices large or small based on incomplete information and intuition about the future. Most of our choices are guided by past experience and input and influence from our peers. When deciding upon a service offered by a vendor or contractor we need to assign uncertain values to the price, quality, and service. Those values are different for each of us, based on past experience and the perception of the value provided by the service or product offering.
In the face of customer’s comments like those in the blog, and many others we have heard in speaking with our customers, I would think it is time to at least consider a return to seven mode as the OnTap classic. NetApp’s quarterly results recently have been flat; to continue growing, a company needs to have a happy customer base.
At Zerowait we provide support to legacy NetApp customers around the world who prefer their NetApp OnTap Classic. That said, if you are one those who like new, we can help you migrate to CDot or another system with our rental Netapp hardware and the many versions of our SimplStor customizable storage hardware. Our aim is to make our customers happy. However you like your storage, we are there for you.
I never liked New Coke.
Picture source http://uk.reuters.com/article/2009/01/30/businesspro-us-cocacola-idUKTRE50T46520090130