Friday, February 25, 2011

Resolving NetApp's delivery issues

Over the last few weeks we have experienced a steady increase in customer requests due to NetApp's continuing supply problems. Typically, a tight supply leads to an increase in the cost of products and I would expect that NetApp would raise their prices to alleviate their delivery issues. I can't say whether they are using their pricing to solve their delivery problems or not. It could be that competitive pressures from EMC, Dell and others are preventing NetApp from raising their costs on new product sales.

From the news reports I have read, I can't tell which components are causing their delivery bottlenecks. If NetApp has only a single supplier for their products, they probably have very little leverage with their supplier to increase production. Unless they represent an extremely large percentage of their supplier's sales they can't do much to increase deliveries. If they have only one supplier for their new FAS3200 product, they don't have a competitive supplier they can ramp up. In this situation, demand will outstrip supply and that looks like what is happening

"Paul Hickingbotham, solutions manager at NetApp ­distributor Hammer, said the firm has experienced delays in getting hold of the FAS3200 kit in recent weeks.

"There have been some delays in fulfilment of deals [but] most customers are prepared to wait," said Hicking­botham. "And with demand being so high, this is a positive thing."

Matt Earle, NetApp business manager at distributor Avnet, said the delays were not harming business.

He said: "Any delays being experienced are not impacting orders which I believe is testament to the quality and popularity of the products."

Zerowait's orders are up this year, and I think it might have something to do with NetApp's supply issues. I am traveling to the UK next week to visit with several of our NetApp customers, and also several new prospects. Additionally, one of our Senior Engineers from the USA is working with our Australian team next week visiting several clients and prospects in Australia.

NetApp makes great products, and their superseded equipment can remain in service for quite a long time when clients use Zerowait for their service and support on the legacy equipment. If you are looking for an alternative to upgrading, or would like a competitive quote for your Filer support, I hope you will consider our alternative support solutions.

Tuesday, February 22, 2011

NetApp supply problems

Over the last few weeks we had heard rumors that NetApp was having supply problems from our customers that were asking us for quotes on additional storage for their systems. It seems that the rumors were based on good information.

Late Wednesday, NetApp reported its fiscal third-quarter earnings jumped 60%, but revenue was hurt by component shortages. The company sees the problem continuing in the current quarter as it issued a fiscal fourth-quarter profit outlook that fell below analysts' projections, according to Thomson Reuters.

If your company is looking for additional NetApp Storage Zerowait has plenty in stock at very reasonable prices .

Don't let a balky supply chain hold up your storage projects.

Wednesday, February 16, 2011

NetApp in the News

Today I saw an article by Victoria Barret in Forbes in which Dave Hitz is quoted as saying:

"Outsourcing has to provide the same service as you could do in-house 20% cheaper. So 10% of that comes from cost savings the outsourcer generates and the other 10% is their margin. That sounds like a horrible business to me. Yes, telecos are already in this business and there will be big winners and some craters."

Margins are tight in many business markets, but our customers in the cloud storage business have found that by using a mix of Zerowait's legacy support services and NetApp off lease transferable licensed equipment they can increase their ROI substantially.

Saturday, February 12, 2011

Zerowait exhibiting at Denver Oracle meetings

Zerowait’s Low-Cost Support for NetApp Systems Delivers Economical High-Availability Storage Solutions to Oracle User Community

Independent Support Provider to Exhibit at RMOUG Training Days in Denver

Wilmington, DE (Vocus/PRWEB) February 11, 2011

Zerowait Corporation, the leading provider of independent NetApp support and off-lease systems, will be exhibiting at the Rocky Mountain Oracle Users Group (RMOUG) Training Days, Feb. 15-17. RMOUG is the largest regional user group conference in the US.

“Many Oracle users have chosen NetApp as their storage platform but, given today’s conservative economy, are looking to get more from their storage budgets, ”said Rob Robinson, vice president of sales for Zerowait. “Our-post warranty support programs allow clients to cost-effectively extend the life of their NetApp storage investments -- often doubling their projected ROI. NetApp off-lease transferable license systems offer the same award-winning technology at half the price, enabling our clients to stretch their storage dollars without giving up the features and reliability that brought them to NetApp to begin with.”

“At RMOUG, we’ll highlight our SimplStor archive products, which offer highly dense and reliable disk-based storage,” said Mike Linett, Zerowait president. “With up to 90 terabytes in a 4U package, we can provide a petabyte of single-name space storage in less than two standard racks. At less than $350,000 a petabyte, including one year of next business day support, Zerowait provides a near-line solution for less than the cost of tape. Our clients tell us they simply can’t continue to pay tier-one prices for tier-two and disaster-recovery applications, and that SimplStor offers the reliability and support they need – at a price they can afford.”

Booth 17
Zerowait will be in booth space 17, with company representatives available to discuss with attendees how they can get the most from their storage budgets. For those unable to attend Training Days, Zerowait is offering a 10 percent discount to new customers on NetApp parts, service and support. Please click here and enter your contact information to register, then the 10 percent discount will apply to your first purchase within 90 days of registration.

For more information on Zerowait products and service, please go to

For more information on RMOUG Training Days, please go to

About Zerowait
Headquartered in Wilmington, Del., USA and with offices around the world, Zerowait is the worldwide leader in independent service and support of NetApp filers. Zerowait solutions include off-lease fully licensed NetApp systems and the new Zerowait SimplStor line of single-name space archive storage. Storage administrators throughout the world rely on Zerowait to provide affordable solutions to the skyrocketing costs of data storage.

Thursday, February 10, 2011

Zerowait provides EOL support for DS14 MK2's

The NetApp DS14 MK2 was a very popular product and we support them all around the world. With NetApp terminating support of their MK2's we have received many requests from new customers to continue hardware support on them.

As regular readers know we have a new office in Australia. We have been working on building our stocking levels there to provide our expanding Australian customer base the service and support they need to maintain their legacy NetApp and IBM N-series equipment. Pallets of equipment have been shipped over the last few weeks to our office and things are coming together very nicely.

With the Australian dollar and American dollar essentially in parity, the cost for Zerowait's legacy NetApp support in Australia has gotten very attractive to many more of NetApp's customers there.

Our Australian contact information is below:

Zerowait Australia
Unit 7 18-20 Hotham Parade
Artarmon, NSW 2064
Sales: +61 2 9966 0466
Fax: +61 2 9966 0488


Monday, February 07, 2011

Our customers are right!

The mission of Zerowait is to help our customers achieve their goals. We listened to what they told us and created a printed price sheet for legacy NetApp support. If you want a copy simply email us at: sales@zerowait.comThis e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will mail you one.

We will also have them at the Rocky Mountain Oracle User Group meeting next week. We hope to see you there.