This week we had a conference call with an old customer that
has moved on to a new company and he told
his new team about Zerowait and the outstanding service and support we provide
to our NetApp support customers. Suddenly
there is a need for additional storage, and budget is tight at his new company so
he recommended that it was time to call Zerowait. Our customer recognizes that high availability storage
can provide years of service beyond the OEM’s End of Life, when you have a reliable
service and support organization like Zerowait in your court. The conversation went well, and it looks like
we have added another customer to our list.
Building a global service company that provides individual attention
to all of our customers has taken a long time, and the foundation of this company
is a great staff that provides honest and dependable service and support that our
global customers require. Folks often
ask me how we built a global company and found the business niche. The truth is that it was our customers who
asked us to help them, and by helping folks and treating them right the
business grew one step at a time. Our
customers suggested that we build and productize our SimplStor product line. We
did, and it is growing steadily in the Energy and Video FX market sectors.
We spoke to many
people before we opened up in Europe and we were told that it was nearly
impossible to run our type of company there.
We have been in Europe since 2006, and it is a great place to have a
business. When our customers asked us to
open up in Australia, we were told by many people that it was too far away and
you can’t be successful there. Our
Australian business has grown nicely and we are working on expansion in the
region now.
A small business can make a big difference in the world but
you need to keep a positive outlook. As Mark
Twain said “Keep away from people who try to belittle your ambitions. Small people
always do that, but the really great make you feel that you can become great.” At the end of the month we are having our first
Global Sales Conference in Dallas, TX. At the same time some of our customers will
be in a training class during the conference. The class was scheduled at the suggestion
of our customers.