Providing outstanding service and support to customers
requires constant attention to detail. Zerowait’s staff is dedicated to our
customers’ success and last week our engineering staff got complimented from a
customer in Australia on the quality of our service and the dedication of our
engineering staff to solving problems. Often our staff has to weigh the risks
of a change against the advantages of the change for the customer and we do
this based on past experience, and the benefits to the customer.
The technical expertise that our staff possesses was
acquired by years of learning on the job, but it also requires a record keeping
system that is flexible and adaptable to the changing requirements of our business.
We built our own systems over the last two decades to manage our customer’s
contracts, inventory, production, and engineering tickets. As our business has
grown the databases and programming time have increased and now we are looking
to add programmers to our staff to handle these critical aspects of our
business. Our customers require our staff to be able to access their technical
and contractual information with a few clicks of the keyboard or mouse. So we
are looking for folks that can be part of our team which is dedicated to
providing our customers perfect service. We want someone who can think outside
the box, and yet create a bulletproof and adaptable program that provides
Zerowait competitive advantages.
This week I traveled to Austin, TX to meet with a
customer and I learned some interesting information on how they are managing
their data explosion with new file systems and the issues they are running
into. It was the first time I had run into BTRFS in a production environment. I
have been watching the evolution of BTRFS for quite a while and I am very
interested to see how it works in their environment. These folks are
technologically savvy, and they recognize that they are accountable for making
certain that their own customer’s service is not interrupted. They were
confident of their systems and choice of their File System.
Everybody measures their own risk tolerance a little
differently. At Zerowait everyone understands that we are accountable to each
other and our customers. I remember in 2006 when we started to expand globally
I was warned about the risks involved in global expansion. It seemed worth the
risks to me. And yet, in order to provide perfect service to our customers we
rely on proven technologies and file systems based on our engineering team’s
recommendations. Are file systems more risky than international travel, or a custom
built CRM system to Zerowait’s business continuance?
It is interesting
how we all measure risk every day in the different aspects of our lives.
