Friday, May 24, 2013

Exporter of the Year

This week Zerowait received the Exporter of the Year award. It was a great event and it was an interesting evening meeting other award winners and listening to their business histories and stories. The common thread of the evening was that people can have a dream and build a business through hard work and dedication to providing their customers outstanding service and support. In Zerowat's case the business has expanded internationally over the past two decades thanks to the support of our customers and our growing team of employees.

Zerowait's team is working on several new initiatives this year to expand our product line to provide our growing customer list the  service, support, and hardware solutions they need for their ever growing storage requirements. And as you can see from my recent posts there are customers for Zerowait equipment all over the world. 

Our business is growing and in the next few weeks we will be crisscrossing the country visiting customers throughout  the USA. The next big event we will be attending is the RedHat event in Boston. I hope to see you there.

If you are interested in the speech I gave at the awards banquet here is the link.


Tuesday, May 14, 2013


Last week I was reviewing our performance over the last two decades with the government folks who came to our office to discuss our winning the Delaware Small Business Exporter of the Year Award. During the discussions we touched on the number of NetApp legacy equipment service contracts we have and the growth of our SimplStor product line over the last few years.

When we started providing customers in the USA with NetApp support contracts a lot of folks said that the business could not be very big. After a couple of years we had over a hundred support contracts and the business was thriving in the USA and Canada. Within a couple of years of opening our European office the business had doubled. And since we opened up in Australia in 2011 our global support business has almost doubled again. Based on a very strong first quarter it looks like we may exceed our average growth in this sector of our business over the rest of the year.

SimplStor, our Archive solution with Enterprise support that we first released a few years ago, is also seeing strong growth and we are finding that the market for SimplStor is as strong overseas as it is in the USA. What is great about the SimplStor growth is the strong response from our NetApp Legacy support customers. This is because they know that we give them outstanding service and support and they trust us to deliver the same quality with our own products.

Zerowait has built lasting relationships with our customers by always putting their needs first, and because we follow through and deliver on our promises our customers continue to recommend us to their peers. As more folks learn about the outstanding service and support we provide them the wheel turns and more folks learn about Zerowait, and some of them need SimplStor and then that wheel also begins to turn.
There is a lot going on around here lately, that is certain.

Sunday, May 05, 2013

A cloudy outlook

Last week I was in Greensboro and Charlotte, NC visiting with customers who are working on coming up with a reliable and affordable archival storage solutions for day to day usage and also for their disaster recovery solutions.  

One customer I met with is a Zerowait SimplStor user and a NetApp support customer of ours. We have been supporting their NetApp equipment for many years, and when they needed an archival solution they chose our SimplStor equipment. We spoke mostly about how to implement scalable storage solutions that will have a service cycle in excess of five years. This customer is tired of the three year forced upgrade cycles that the box selling manufacturers seem to always be pushing. In today’s tighter financial environment there is not budget for three year upgrade cycles. That is a message I have heard a lot over the last couple of years.

Another customer I met with wanted to build his Disaster Recovery solution with homogeneous equipment to what he has in their primary data center.  His NetApp salesman will not sell him legacy equipment as the salesman wants him to upgrade both facilities. To put it politely, that isn’t happening with this year’s already stretched IT budget. We discussed the needed speeds and feeds, capacity, and growth and came up with a rough idea that will allow our engineers to put together an affordable homogeneous long term solution that will scale with their growth.

At Zerowait we have a lot of practice in finding affordable solutions for companies. The easiest solution may be to buy new equipment from a single vendor, but that usually costs a lot of money. The best solution is often one that uses a combination of equipment along with a set of proven procedures to help you make a safe landing every time.  If you are looking for an affordable storage or archival solution why not give us a call?